We are committed to protecting the privacy & security of our customers. We do not sell, trade, rent or otherwise provide customers’ names, mailing or e-mailing addresses to others. All information is considered private and confidential.
Placing Orders and Information Collection
While we limit the information we collect, we do collect Personal Information when you:
- Place an order from our catalogs or on our Website
- Create an account on our Website
- Return an item
- Inquire about our products or services or contact customer service
- Request a catalog
- Sign up for email updates or other promotional materials
In order to provide our full range of services, we may collect Personal Information including:
- Telephone number
- Fax number
- Email address
- Transaction information
- Credit card, debit card, or checking account information
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you. We maintain this information, along with a record of your purchases, in a restricted database.
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, we attempt to protect that information both online and off-line.
We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, we encrypt and protect your information utilizing the industry standard Secure Sockets Layer (SSL) encryption software.
While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. The information of our Site’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.
Unfortunately, no data transmission over the Internet or across mobile carriers and networks, or method of storage – electronic or otherwise – can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security.
A cookie is a piece of data stored on a user’s hard drive through the web browser program containing information about the user that enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, he or she may still use our Site although we will be unable to provide such users with the personalized shopping experience we can offer using the cookie data.
Special Offers, Account Updates and Opting Out
Home Mold Laboratory occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.
We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide services, content, product information, notification of offers, discounts, or in regard to customer service issues relating to an account. The users of the Site are given the opportunity to ‘opt-out’ of receiving certain marketing communications.
For example, our e-mail messages have an “opt out” feature for users of the Site who buy from us, but do not want to be notified about special offers in the future. Users can simply click on the “opt out” link. They will be taken to our official opt-out page. Confirm that you wish to be removed from our e-mail list and you will automatically be removed. You can also reply back to the e-mail message and type “unsubscribe” in the subject field. We will remove that e-mail address from our e-mail list.
Call 877-405-2191Monday - Friday, 9AM to 5PM Eastern